What does Mediation do

Mediation usually focuses on the underlying interests oftheparties, and not their positions. Mediation is used to:

 • Define complaints, problems and disputes 
 • Discover options and solutions 
 • Manage resolution process in a ‘win-win’ manner
 • Facilitate mutually agreeable settlements 
 • Formulate guidelines and policy 
 • Record agreement with written documentation 
 • Helps prevent future disagreements


What does Mediation do

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